You are here: Homepage » Star Grades

Accommodation standards star grades

Star ratings, from one to five, are used to assess the standard of the quality you can expect for hotels and bed & breakfast accommodation. The following is a brief summary of standards expected from the establishment types within their ratings.

Star Rating
Hotel
B&B/Guest/Inn
Self Catering
 * Staff provide a prompt, polite and informal service. The majority of rooms are en suite and there is a designated eating area serving breakfast everyday and dinner most evenings. A clean establishment, offering a minimal service with a full cooked or substantial continental breakfast available Simple style accommodation where all areas are safe and clean. Unlikely to be self-contained (e.g. might have a shared bathroom). All equipment provided will work and be fit for its purpose. The accommodation will be cleaned for guests’ arrival.
 * * Staff are smartly presented and provide a well informed service. Rooms are generously proportioned. Breakfast
and dinner are available seven days a week.		 A courteous and helpful service. Breakfast is prepared with a good level of care and
bedrooms are comfortable.		 All units will be self-contained. Generally good overall quality of décor, furnishings and fixtures, which may be of a practical or older style. Space may be limited, particularly in bedrooms. At least one bathroom and WC for up to eight guests.
 * * * An ample number of easily identified staff, who are able to anticipate requirements. All rooms have en-suite bathrooms.
Meals are cooked & presented to a good
standard, using good quality ingredients		 A positive and friendly service. Breakfast will be prepared using good quality ingredients. Rooms will be wellappointed
and comfortable.		 More spacious accommodation offering greater levels of comfort and freedom of movement, e.g. access to both sides of double beds. Good lighting provision, with each occupant provided with bedside table and lamp. Controlled heating.
 * * * * Attentive staff provide a very good level of service. At least half of the rooms will have an en-suite bath and a shower. At
least one restaurant offering a good range of hot and cold skillfully prepared food.		 An attentive and welcoming service.
Breakfast is prepared using fresh ingredients with a high degree of care.
Rooms have comfortable beds and furnishings of high quality.		 Comfortable accommodation, decorated to a high standard. Very good quality furniture, soft furnishings, beds and floorings. Bed linen and towels provided, with or without an additional charge.
 * * * * * Impeccably dressed staff provide attentive and unobtrusive service. All bedrooms will have an en suite bathroom with a bath and thermostatically controlled shower. Meals
are cooked and presented to an excellent standard using high quality ingredients.		 Guests are made to feel at home and extra services are offered. Breakfast is of an excellent quality, prepared using fresh, local and seasonal ingredients. Rooms have comfortable beds and furnishings of
excellent quality.		 Excellent quality accommodation, demonstrating the best of its type available. Attention to detail shown in design, both internal and external, with exemplary standards of care and maintenance.

Silver Awards (B&B only) Silver awards recognises high quality in all areas of the business, with very good levels of customer care. This is awarded to properties that not only achieve their overall rating but also exceed the expectations within their rating level